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LEGAL & POLICIES

Payment Policy

Effective Date: 04/10/2026

This policy outlines the terms and conditions regarding payments, pricing, and security.

Last Updated: 04/10/2026

Table of Contents

    1. Purpose and Currency
    2. Prices and Delivery Fees
    3. Accepted Payment Methods
    4. iKhokha Payment Gateway
    5. Card Payments
    6. Instant EFT
    7. Payment Security
    8. Payment Confirmation
    9. Failed, Pending and Duplicate Payments

1. Purpose and Currency

This Payment Policy explains:

The payment methods accepted by TZ Beauty Hub

  • How online payments are processed

  • When an order is considered successfully paid

  • How customers can pay securely

  • What happens when a payment fails, remains pending or is duplicated

  • How customers can obtain payment support

All product prices, delivery fees, discounts and order totals are displayed and processed in South African rand, represented by R or ZAR.

If a customer uses an international card or foreign bank account, the customer’s financial institution may apply:

  • Currency-conversion charges

  • International transaction fees

  • Its own exchange rate

  • Other banking or processing fees

TZ Beauty Hub does not control or receive these external banking charges.

2. Prices and Delivery Fees

The price displayed when the customer submits the order will ordinarily apply, subject to:

  • Stock availability

  • Verification of an obvious pricing error

  • Promotional conditions

  • Discount-code requirements

  • Technical or listing errors

  • Applicable South African law

Product prices do not automatically include delivery unless the order qualifies for free shipping or the website expressly states otherwise.

Current delivery options include:

  • PUDO locker delivery: R60 nationwide

  • Door-to-door courier delivery: R100 nationwide

  • Free shipping: Available on qualifying orders over R500

The final amount displayed and accepted during checkout will apply to the order. Free-shipping eligibility may be subject to the delivery method, destination, parcel size and conditions displayed at checkout.

3. Accepted Payment Methods

TZ Beauty Hub accepts the following payment methods:

  • Debit and credit card payments

All online payments are securely processed through the iKhokha iK Pay Gateway.

Only payment methods displayed at checkout are available for the relevant order. TZ Beauty Hub may temporarily suspend a payment method due to maintenance, technical difficulties, security concerns or payment-provider service interruptions.

The iKhokha iK Pay Gateway supports card and Instant EFT payments on Wix websites.

4. iKhokha Payment Gateway

TZ Beauty Hub uses the iKhokha iK Pay Gateway to process online transactions.

When completing payment, customers may be directed to a secure iKhokha payment interface and asked to:

  • Select card payment or Instant EFT;

  • Enter the required payment information;

  • Complete bank or card authentication;

  • Approve the payment through their bank;

  • Enter a one-time password where required; or

  • Follow other security instructions issued by their bank or iKhokha.

A transaction is considered successful only after TZ Beauty Hub receives confirmation from iKhokha that the payment has been approved.

iKhokha provides an online payment gateway for South African businesses and supports integration with Wix websites.

5. Card Payments

Customers may pay for eligible orders using an accepted debit or credit card displayed at checkout.

When making a card payment, customers may be required to provide:

  • The cardholder’s name;

  • The card number;

  • The card’s expiry date;

  • The card security code; and

  • A one-time password or another form of bank authentication.

By submitting a card payment, the customer confirms that:

  • The customer is the authorised cardholder or has permission to use the card;

  • The payment information is complete and accurate;

  • Sufficient funds or credit are available; and

  • The payment is not fraudulent or unauthorised.

TZ Beauty Hub does not control whether a bank approves or declines a card transaction.

A card payment may be declined due to:

  • Insufficient funds;

  • An expired, blocked or restricted card;

  • Incorrect card information;

  • A bank-imposed transaction limit;

  • Failed authentication;

  • Suspected fraud;

  • International payment restrictions;

  • Technical interruptions; or

  • Another reason determined by the issuing bank.

If a card payment is declined, the customer should contact the card-issuing bank or use another available payment method.

6. Instant EFT

Customers may pay directly from a supported South African bank account using the Instant EFT option available through iKhokha.

The customer may be required to:

  1. Select the customer’s bank

  2. Follow the secure on-screen instructions

  3. Select the account from which payment will be made

  4. Authenticate and approve the transaction

  5. Wait for successful payment confirmation

iKhokha describes Instant EFT as a payment method that allows customers to pay directly from their bank accounts with real-time clearance. [help.ikhokha.com], [knowledgeb...khokha.com]

An Instant EFT order will only be treated as paid after a successful status has been received through iKhokha.

A screenshot or manually generated proof of payment does not replace payment confirmation from the payment gateway.

7. Payment Security

TZ Beauty Hub uses an authorised third-party payment provider to facilitate online payments.

TZ Beauty Hub will never ask customers to send the following through WhatsApp, email, telephone, social media or a general website form:

  • A card PIN

  • A banking password

  • A one-time password

  • Online-banking login information

  • Mobile-banking credentials

  • Full card security information

Customers should not continue with a payment request that appears suspicious or comes from an unofficial contact channel.

Any suspicious payment request should be reported to TZ Beauty Hub through the contact information published on the website.

8. Payment Confirmation

An order is considered successfully paid only when:

  • iKhokha confirms that the transaction was successful

  • The approved payment appears in TZ Beauty Hub’s merchant records

  • The full order amount has been received

  • Any required fraud-prevention checks have been completed

The following do not independently confirm successful payment:

  • A payment screenshot

  • A bank notification

  • Customer-generated proof of payment

  • A pending transaction

  • An order number

  • An order confirmation without an approved payment status

TZ Beauty Hub will not ordinarily process, pack or dispatch an order until successful payment has been confirmed.

After payment confirmation, the customer should receive an order confirmation containing information such as:

  • Order number

  • Products and quantities purchased

  • Discounts applied

  • Delivery fee

  • Total amount paid

  • Delivery or collection method

  • Customer details

  • Delivery information

Customers must review the confirmation and promptly report incorrect information.

Adding a product to the shopping cart does not guarantee that the product has been reserved. Stock may only be allocated after payment has been completed, verified and accepted.

If a product becomes unavailable after payment, TZ Beauty Hub may offer:

  • A suitable replacement

  • An exchange

  • Store credit, if voluntarily accepted

  • A partial refund

  • A full refund if the entire order cannot be fulfilled

9. Failed, Pending and Duplicate Payments

A payment may fail because of:

  • Insufficient funds

  • Incorrect card or account information

  • An expired or restricted card

  • A transaction limit

  • Failed bank authentication

  • An incorrect one-time password

  • Internet interruption

  • Bank downtime

  • Payment-gateway downtime

  • A security or fraud-prevention check

If payment fails, the order will not be treated as paid.

The customer may:

  • Check the payment information entered

  • Attempt payment again

  • Select another available payment method

  • Contact the customer’s bank

  • Contact TZ Beauty Hub for assistance

Before trying again, the customer must check whether the first transaction was completed to avoid duplicate payments.

Pending Payments

A pending, processing or under-review transaction does not mean that TZ Beauty Hub has received successful payment.

While payment remains pending:

  • The order may be placed on hold

  • Stock may not be reserved

  • Order processing may not begin

  • The order will not be dispatched

The customer may be asked to provide:

  • Order number

  • Transaction reference

  • Payment date

  • Amount paid

  • Payment method

  • Screenshot showing the transaction status

Customers must remove or conceal unnecessary confidential information before sending supporting documents.

Duplicate Payments

If the same order appears to have been charged more than once, the customer should provide:

  • Full name and surname

  • Order number

  • Transaction amounts

  • Transaction references

  • Payment dates

  • Payment method

  • Supporting screenshots or bank records

TZ Beauty Hub will investigate the payment records.

If a completed duplicate payment is confirmed, the additional amount will be refunded using an appropriate and secure refund method.

A temporary card authorisation or pending bank transaction does not always represent a completed duplicate payment. The customer may be asked to allow the bank a reasonable period to release or complete the pending transaction.

Payment Support

Email

info@tzbeautysuites.com

Support

063 054 0899

Hours

08:00 - 18:00 AM Everyday

Related Policies
Privacy Policy
Terms of Service
Refund Policy
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