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LEGAL & POLICIES

TZ Beauty Hub Website and Store Terms and Conditions

Effective date: 04/10/2026

Last updated: 04/10/2026

Welcome to TZ Beauty Hub. These Terms and Conditions govern your use of our website and purchase of products from our store.

Table of Contents

  1. Business Information and Scope
  2. Acceptance of the Terms
  3. Website Use and Customer Accounts
  4. Products, Images and Availability
  5. Prices, Promotions and Discount Codes
  6. Orders and Order Acceptance
  7. Payments
  8. Delivery and Collection
  9. Returns, Refunds and Cancellations
  10. Sales Agents, Referral Codes and Applications
  11. Customer Reviews and User Content
  12. Intellectual Property
  13. Privacy and Cookies
  14. Third-Party Services and Links
  15. Prohibited Conduct
  16. Disclaimer and Limitation of Liability
  17. Indemnity
  18. Complaints and Dispute Resolution
  19. Governing Law
  20. Changes to These Terms
  21. General Provisions
  22. Contact Information

1. Business Information and Scope

Trading name: TZ Beauty Hub
Business owner or legal entity: Thandiwe Zondi
Physical address: 13 Payne Street, Witpoortjie, Roodepoort, Gauteng, South Africa
Email: info@tzbeautysuites.com
WhatsApp: 063 054 0899
Website: www.tzbeautysuites.com

These Terms and Conditions apply to transactions and interactions completed through:

  • The TZ Beauty Hub website

  • The online store

  • Official TZ Beauty Hub social-media accounts

  • Official WhatsApp communication

  • Authorised TZ Beauty Hub sales agents

  • Events and exhibitions

  • Other sales channels officially approved by TZ Beauty Hub

TZ Beauty Hub is an online beauty store offering products that may include:

  • Wigs and weaves

  • Hair extensions

  • Hair-care products

  • Fragrances and body mists

  • Skincare products

  • Lip-care products

  • Nail products

  • Cosmetics

  • Beauty accessories

  • Promotional bundles

  • Other beauty and lifestyle products

Product categories and availability may change without prior notice.

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2. Acceptance of the Terms

By using the website or placing an order, the customer confirms that:

  • The customer has legal capacity to enter into the transaction

  • The information supplied is accurate and complete

  • The customer has reviewed the order before submitting it

  • The customer is authorised to use the selected payment method

  • The customer accepts these Terms and Conditions

  • The customer accepts the applicable store policies

If the customer does not accept these Terms and Conditions, the customer should not place an order or use services that require acceptance.

Electronic agreements and transactions are recognised and regulated under the Electronic Communications and Transactions Act 25 of 2002. [gov.za]

Customers should save or print a copy of the Terms and Conditions that apply when the order is placed.

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3. Website Use and Customer Accounts

Customers may browse the website without creating an account unless a specific feature requires registration.

Where an account is created, the customer is responsible for:

  • Providing accurate registration information

  • Keeping login credentials confidential

  • Using a secure password

  • Preventing unauthorised access to the account

  • Updating outdated contact information

  • Reporting suspected unauthorised account activity

The customer is responsible for activity completed through the account unless the customer promptly reports unauthorised access.

TZ Beauty Hub may suspend or restrict an account where:

  • False information has been supplied

  • Unauthorised access is suspected

  • Fraudulent activity is suspected

  • The account is used to abuse promotions

  • The customer breaches these Terms

  • Continued access may harm the website or another person

TZ Beauty Hub will not request a customer’s account password through email, WhatsApp or social media.

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4. Products, Images and Availability

TZ Beauty Hub aims to provide accurate product names, descriptions, prices, specifications and photographs.

However:

  • Screen settings may affect how colours appear

  • Product packaging may change

  • Product images may include display items not included in the purchase

  • Manufacturing batches may have reasonable variations

  • Wigs and hair products may have slight colour, texture or length variations

  • Fragrance experiences may vary between individuals

  • Product results may differ according to use, storage, skin type, hair type and other individual factors

Customers must review the product description before purchasing.

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5. Prices, Promotions and Discount Codes

Adding a product to a cart or wish list does not reserve that product.

Product availability is subject to:

  • Successful payment

  • Payment verification

  • Stock confirmation

  • Order acceptance

If a product becomes unavailable after payment, TZ Beauty Hub may offer:

  • A comparable replacement

  • An exchange

  • Store credit, if voluntarily accepted

  • A partial refund

  • A full refund if the order cannot be fulfilled

The customer will not be forced to accept a replacement or store credit where a monetary refund is appropriate.

Discount codes

Unless otherwise stated:

  • Only one discount code may be used per order

  • The code must be entered before payment

  • Expired codes will not be accepted

  • Codes cannot be exchanged for cash

  • A minimum order value may apply

  • Product or category exclusions may apply

  • Promotions may not be combined

  • Discount codes may be limited to one use per customer

  • Promotional stock may be limited

A discount is successfully applied only when the reduced total appears at checkout.

Customers experiencing a problem with a discount code should contact TZ Beauty Hub before completing payment.

Discounts will not ordinarily be applied retrospectively after the customer has completed payment.

Free shipping

Free shipping may be available on qualifying orders over R500, subject to the conditions displayed during checkout.

Eligibility may depend on:

  • The order value after discounts

  • The selected delivery method

  • The delivery destination

  • Parcel size or weight

  • Product exclusions

  • Promotional dates and conditions

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6. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products.

An automated order confirmation confirms that the order has been received. It does not necessarily mean the order has been finally accepted or dispatched.

An order is accepted when:

  • Payment has been successfully received and verified

  • Stock availability has been confirmed

  • The order has passed any required security checks

  • TZ Beauty Hub begins preparing the order or confirms acceptance

TZ Beauty Hub may decline, hold or cancel an order where:

  • Payment fails or remains unconfirmed

  • Stock is unavailable

  • An obvious pricing error occurred

  • Customer information is incomplete

  • Delivery information is invalid

  • Fraud or unauthorised payment is suspected

  • The order breaches promotional rules

  • The transaction cannot lawfully or reasonably be fulfilled

If TZ Beauty Hub cancels an order after receiving payment, an appropriate refund will be processed.

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7. Payments

TZ Beauty Hub accepts:

  • Debit and credit card payments

  • Instant EFT payments

Online payments are processed through the iKhokha iK Pay Gateway.

An order is considered paid only after:

  • iKhokha confirms successful payment

  • The full amount appears as approved in the merchant record

  • Required security checks are completed

A screenshot, bank notification or customer-generated proof of payment does not independently confirm successful payment.

TZ Beauty Hub will never request:

  • A card PIN

  • A banking password

  • A one-time password

  • Complete online-banking login details

  • Full card information through WhatsApp, email or a website form

Customers experiencing failed, pending or duplicate payment problems should consult the TZ Beauty Hub Payment Policy and contact payment support.

The complete rules regarding payments, verification, payment links, refunds and transaction disputes are contained in the Payment Policy.

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8. Delivery and Collection

Available fulfilment options may include:

  • PUDO locker delivery

  • Door-to-door courier delivery

  • Local collection in Witpoortjie

  • Another method displayed during checkout

Current standard fees include:

  • PUDO locker delivery: R60 nationwide

  • Door-to-door delivery: R100 nationwide

  • Local collection: By appointment after payment and an order-ready notification

  • Free shipping: Qualifying orders over R500, subject to displayed conditions

Delivery dates and times are estimates and are not guaranteed.

Delivery may be affected by:

  • Courier operations

  • Public holidays

  • Weather conditions

  • Road closures

  • High order volumes

  • Remote destinations

  • Incorrect delivery details

  • Security restrictions

  • Circumstances outside TZ Beauty Hub’s reasonable control

The customer is responsible for:

  • Providing an accurate delivery address

  • Providing a valid mobile number and email address

  • Selecting the correct PUDO locker

  • Monitoring tracking and collection notifications

  • Ensuring someone is available to receive the parcel

  • Collecting the parcel before the applicable deadline

  • Keeping collection codes secure

Additional delivery charges may apply where delivery fails because of incorrect customer information, customer unavailability, access restrictions or failure to collect the parcel.

Complete delivery terms are contained in the Delivery and Collection Policy.

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9. Returns, Refunds and Cancellations

Returns, exchanges, replacements, store credits and refunds are governed by the TZ Beauty Hub Returns, Refunds and Cancellations Policy.

A return may be considered where:

  • The wrong product was delivered

  • The product arrived damaged

  • An item is missing

  • The product is defective

  • The product materially differs from its description

  • A lawful cooling-off right applies

  • TZ Beauty Hub approves an eligible change-of-mind return

Beauty and personal-care products may be subject to hygiene restrictions.

Products that have been opened, used, worn, installed, sprayed, tested or altered may not qualify for a change-of-mind return.

These restrictions do not remove customers’ mandatory rights concerning defective, unsafe, damaged, incorrectly supplied or materially misrepresented products.

The Consumer Protection Act 68 of 2008 promotes fair consumer information, fair business practices, reasonable terms and appropriate standards for goods and services. [gov.za], [thedtic.gov.za]

Customers must contact TZ Beauty Hub and receive return instructions before sending a product back.

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10. Sales Agents, Referral Codes and Applications

TZ Beauty Hub may authorise independent sales agents to promote approved products and refer customers to the online store.

An authorised sales agent:

  • Is not the owner of TZ Beauty Hub

  • May not change product prices without approval

  • May not make unauthorised product claims

  • May not promise unavailable products

  • May not collect confidential banking credentials

  • May not change TZ Beauty Hub’s policies

  • May not guarantee a return, refund or delivery date

  • Must use approved product and promotional information

Where an agent referral code is available:

  • The code must be entered correctly during checkout

  • The code may be subject to expiry and eligibility conditions

  • The code may not automatically provide a customer discount

  • Agent commission does not change the customer’s purchase price unless expressly stated

Sales Agent and Beauty Partner applications are subject to review. Submitting an application does not guarantee approval, appointment, employment, partnership or income.

Approved agents operate according to a separate written agreement.

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11. Customer Reviews and User Content

Customers may be permitted to submit:

  • Product reviews

  • Ratings

  • Photographs

  • Testimonials

  • Comments

  • Questions

  • Other website content

By submitting content, the customer confirms that:

  • The content is accurate and based on genuine experience

  • The customer owns the content or has permission to submit it

  • The content does not violate another person’s rights

  • The content is not unlawful, abusive, misleading or defamatory

  • The content does not contain confidential information

  • The content does not contain malicious software or unauthorised advertising

TZ Beauty Hub may moderate, reject or remove content that breaches these Terms.

Reviews will not be removed merely because they contain fair and genuine criticism. However, TZ Beauty Hub may respond, investigate or request additional information.

Where a customer provides express permission, TZ Beauty Hub may display an approved review or testimonial for marketing purposes, subject to the applicable privacy requirements.

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12. Intellectual Property

The website and its original content may include intellectual property belonging to TZ Beauty Hub or its licensors.

This may include:

  • Business names

  • Logos

  • Website copy

  • Product descriptions

  • Original photographs

  • Graphics

  • Catalogues

  • Marketing materials

  • Page layouts

  • Videos

  • Promotional designs

  • Downloadable materials

Customers may use the website for personal shopping and informational purposes.

No person may, without written permission:

  • Copy or reproduce protected website content

  • Sell TZ Beauty Hub content

  • Use the TZ Beauty Hub logo

  • Create misleading social-media pages

  • Impersonate the business

  • Remove copyright or ownership notices

  • Use website content to mislead customers

  • Distribute altered TZ Beauty Hub materials

Authorised agents may use approved marketing materials only in accordance with their written agreement.

Third-party product names, logos and trademarks belong to their respective owners.

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13. Privacy and Cookies

Personal information is processed in accordance with the TZ Beauty Hub Data Privacy Policy and applicable South African law.

The Protection of Personal Information Act 4 of 2013 establishes minimum requirements for processing personal information and regulates matters including direct marketing, automated decisions and cross-border information flows. [gov.za], [gov.za]

Information may be processed to:

  • Create and manage customer accounts

  • Process payments

  • Fulfil orders

  • Arrange delivery

  • Provide customer support

  • Prevent fraud

  • Handle returns and refunds

  • Process Sales Agent or Beauty Partner applications

  • Meet legal obligations

  • Send marketing where lawfully permitted

The website may use cookies and similar technologies for:

  • Security

  • Shopping-cart operation

  • Checkout

  • Customer accounts

  • Website functionality

  • Analytics

  • Marketing

  • User preferences

Further information is available in the Data Privacy Policy and Cookie Policy.

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14. Third-Party Services and Links

The website may use or link to third-party providers, including:

  • Wix

  • iKhokha

  • Courier companies

  • PUDO

  • Social-media platforms

  • Analytics providers

  • Communication services

  • Other authorised service providers

Third-party services may have their own terms, privacy notices and operational rules.

TZ Beauty Hub does not control an external website merely because the website is linked from the TZ Beauty Hub website.

Customers should review relevant third-party terms before using an external service.

Nothing in this section removes responsibility that TZ Beauty Hub may have under applicable law.

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15. Prohibited Conduct

Customers and website visitors must not:

  • Use the website unlawfully

  • Submit false or misleading information

  • Make fraudulent payments

  • Use another person’s payment method without permission

  • Submit false proof of payment

  • Interfere with website security

  • Attempt unauthorised access

  • Upload malware or malicious code

  • Scrape or extract website data without permission

  • Copy protected content unlawfully

  • Impersonate TZ Beauty Hub or an agent

  • Abuse discount codes

  • Submit dishonest chargebacks

  • Place orders for unlawful resale or fraudulent purposes

  • Harass staff, agents, suppliers or other customers

  • Use automated systems to disrupt website functions

TZ Beauty Hub may suspend access, cancel orders or take appropriate legal action where prohibited conduct is reasonably suspected.

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16. Disclaimer and Limitation of Liability

TZ Beauty Hub will take reasonable steps to maintain accurate information and functional website services.

However, to the extent permitted by law, TZ Beauty Hub does not guarantee that:

  • The website will always be uninterrupted

  • Every product will remain available

  • Product images will appear identically on every device

  • Delivery will occur on an exact estimated date

  • The website will be free from every technical error

  • Third-party services will always be available

TZ Beauty Hub will not be responsible for loss caused solely by:

  • Incorrect information supplied by the customer

  • Failure to follow product instructions

  • Unauthorised product modification

  • Unauthorised use of the customer’s account

  • Unverified or fraudulent third-party payment requests

  • Events outside TZ Beauty Hub’s reasonable control

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by South African law.

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17. Indemnity

To the extent permitted by law, the customer agrees to be responsible for loss, damage or reasonable costs resulting from:

  • The customer’s unlawful use of the website

  • Fraudulent activity

  • Deliberate breach of these Terms

  • Unauthorised use of another person’s payment method

  • Infringement of intellectual property

  • False or unlawful user content

This clause will not apply where the loss was caused by TZ Beauty Hub’s unlawful conduct, gross negligence or another matter for which liability cannot legally be excluded.

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18. Complaints and Dispute Resolution

Customers should contact TZ Beauty Hub first so the complaint can be investigated and resolved fairly.

A complaint should include:

  • Customer’s full name

  • Order number

  • Contact information

  • Description of the complaint

  • Relevant dates

  • Supporting documents or photographs

  • Preferred resolution

TZ Beauty Hub may request reasonable additional information.

If a consumer dispute cannot be resolved directly, the customer may have the right to approach an appropriate ombud, consumer-protection authority, regulator or court.

The National Consumer Commission is the regulatory body established under the Consumer Protection Act 68 of 2008 and handles matters concerning consumer protection and redress. [thencc.org.za], [thencc.org.za]

Nothing in these Terms prevents a customer from exercising a lawful complaint or enforcement right.

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19. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be addressed through the applicable South African complaint, dispute-resolution or court process.

If a provision of these Terms conflicts with mandatory South African law, the applicable law will take precedence, and the remaining provisions will continue to apply where legally possible.

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20. Changes to These Terms

TZ Beauty Hub may update these Terms to reflect:

  • Changes to products or services

  • New payment or delivery methods

  • Operational changes

  • Website changes

  • Security improvements

  • Legal or regulatory requirements

  • Changes to Sales Agent or partner programmes

The updated Terms will be published on the website with a revised “Last updated” date.

Material changes will apply from the effective date stated in the updated Terms.

Changes will not unlawfully remove rights connected to a transaction completed before the updated Terms became effective.

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21. General Provisions

Entire agreement

These Terms and the policies referred to in them form the agreement governing the relevant website transaction.

Severability

If a provision is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

No waiver

Failure by TZ Beauty Hub to immediately enforce a provision does not mean that TZ Beauty Hub permanently waives the right to enforce it.

Assignment

Customers may not transfer their rights or obligations relating to an order without written approval, except where the law permits otherwise.

Headings

Section headings are included for convenience and do not change the legal meaning of the provisions.

Electronic communication

Customers agree that order confirmations, notices, receipts, policy updates and support messages may be provided electronically where legally permitted.

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22. Contact Information

Questions about these Terms and Conditions may be directed to:

Business: TZ Beauty Hub
Email: info@tzbeautysuites.com
WhatsApp: 063 054 0899
Website: www.tzbeautysuites.com
Physical address: 13 Payne Street, Witpoortjie, Roodepoort, Gauteng, South Africa

When contacting TZ Beauty Hub about an order, customers should provide the order number and relevant supporting information.

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Related Policies

Please see our Privacy Policy, Returns & Cancellations Policy, Delivery & Collection Policy, Payment Policy, and Cookie Policy for more detailed information on specific topics.

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